BCHHC

Commitment to Co-Workers
Mutual Purpose
We are linked to one another by a mutual purpose: to service our
patients and our communities. Our co-workers are our teammates.
They deserve our respect. Each of us has an obligation to work
together as members of a professionally integrated team.
First ImpressionsCompassion
ListeningManaging Up
Recognizing that every encounter sets
the tone for trust and confidence
Responding with empathy,
respect, and clarity
Explaining
Ensuring questions are
encouraged and answered
thoroughly
Recognizing the emotional impact
of healthcare and responding with
genuine care
Building trust by reinforcing
confidence in the care and
services being provided
Service Recovery
Taking ownership when
expectations are not met